Airbnb Advice,

15th September 2023

Importance of Communication with Guests in NZ Short-term Rentals

Communication with your guests is one of the most important aspects of being a short-term rental property management host in New Zealand. As a host, you must ensure that your guests have an outstanding experience during their stay, and excellent conversation is vital to achieving this. In this blog post, we will discuss the importance of communication with guests and provide suggestions on improving your conversation skills as an Airbnb host in New Zealand.

Firstly, the right communication allows you to build trust with your visitors. When visitors book a stay with you, they place their trust in you to offer a secure and comfortable place to live. By communicating genuinely and right away with your guests, you can show that you are a reliable and honest host. This can result in high-quality reviews that will assist in attracting extra guests to your property in the future.

Secondly, proper communication will ensure you deal with any issues that may pop up for the duration of the guest’s stay. If your guest encounters trouble throughout their stay, such as a broken appliance or a loud neighbor, they will likely reach out to you for assistance. By being responsive and supplying solutions to these problems, you will show your visitors that you care about their experience and are willing to head above and beyond to ensure their pleasure.

Thirdly, the right communication allows you to set expectations for your guests. By supplying clear instructions on how to get access to your property, what facilities are available, and any policies or regulations they need to observe, you can make sure that your guests are well-prepared and less likely to stumble upon any troubles during their stay. This can assist in preventing misunderstandings and poor feedback.

Now that we’ve discussed why conversation is crucial, let’s observe a few hints for enhancing your verbal exchange competencies as an Airbnb host in New Zealand.

1. Be responsive: When guests ask you questions or concerns, it’s vital to respond promptly – ideally within 10 minutes. This shows that you are available and inclined to assist.

2. Be clear and concise: Keep your messages clear and to the point when speaking with guests. Avoid the use of jargon or complex language that would confuse your visitors.

3. Use a couple of channels: While the Airbnb messaging machine is a notable way to communicate with visitors, it’s vital to offer other approaches for visitors to reach you, which may include email, mobile or WhatsApp.

4. Be proactive: In order to avoid guests leaving negative reviews, check in with them periodically during their stay to ensure everything is going smoothly.

5. Be pleasant and personable: Remember that your guests are humans, not just customers. Use friendly and personable language when communicating with them to construct a rapport and make them feel more welcome.

Communication is vital to being a short-term rental property management host in New Zealand. Communicating clearly and effectively with your guests can build trust, address issues, and set expectations for a positive guest experience. Remember to be responsive, clear, concise, use multiple channels, be proactive, and be friendly and personable. With these tips, you can improve your communication skills and provide a top-notch guest experience.