Airbnb Advice,

4th June 2019

How to Deal with Demanding Airbnb Guests

As an Airbnb host, you may interact with hundreds of people every year. With a huge variety of personalities, requirements and expectations, it’s fair to say that at some point you will most likely need to engage with difficult or demanding guests. These guests may have extremely specific stipulations, may call for constant attention or may even find faults in your listing that you didn’t know existed. It’s these guests that test a host’s commitment to the Airbnb journey and can cost extensive time and energy if they aren’t handled correctly. Fortunately, there are always ways to prepare for and navigate demanding guests. With appropriate preparation and composure, stressing out over guest interactions can be a thing of the past.

A guest having more requirements than usual doesn’t necessarily mean that the experience has to be a total flop. Turning these types of situations around can allow you to build your experience as a host and offer you more aspects to think about with your property. Not only this but, showing a demanding guest that you are able to rise to the occasion and prove yourself as a host is a sure way to get a fantastic review and even a second booking. With the sought after repeat customer providing Airbnb hosts with substantial benefit, this should always be kept in mind during each guest interaction.

Keep Your Listing Up-to-Date and Accurate

One of the major causes of guest disatisfaction arises when hosts exaggerate or leave out important details about their property in their listing. If photos are inaccurate or misleading, it can cause a lot of problems when guests arrive to stay. Remaining upfront and honest in your listing photos, description, and communication, places you on the best footing for a mutually positive experience.

By setting guest expectations from the get-go and showing them exactly what they’re getting when they book, you can avoid any disagreements further down the line. Your guest reviews are one of the most important aspects of hosting, without recommendations you won’t get the results you are after on Airbnb. Being a good host means providing the necessary information at the beginning of the interaction, rather than tricking guests into making bookings.

Stay Mindful of Communication, Be on Hand to Solve any Issues

The most important job of an Airbnb host is to help guests out when things go wrong or they need assistance. You should always make sure that you are able to communicate openly with your guests and that they are able to reach you when they need to. While this can get a little bit dicey at times, especially if you have hands-on commitments of your own, it’s an essential component of hosting and can’t be neglected. In situations where you may find yourself unable to attend to your guests’ needs, imploring some assistance may be necessary. Consider a friend or Airbnb property manager to assist in co-hosting can reduce the workload and ensure a seamless experience.

Maintain High Standards of Cleanliness at all Times

It should go without saying that your short-term rental needs to be thoroughly cleaned between every guest you have staying. However, it can be something that hosts can get sloppy with, especially if they are overworked. Consistent attention to cleaning is required as an Airbnb host, particularly in areas such as the bathroom or kitchen.

On Airbnb, hosts are able to charge a cleaning fee to their discretion. This charge can be used to pay for a professional short-term rental cleaning company, or simply to cover the time you may need to spend during each turnover. While imperfections can be forgiven in some situations, cleaning is not one of them. It’s crucial for hosts to have impeccable standards if they are to expect success on the platform.

Relax and Ask For Help When You Need it

Hosting on Airbnb can be a lot of work, especially if you have back-to-back bookings for a duration of time. It’s always important for hosts to stay calm and remain polite, even when dealing with difficult or demanding guests. If you have found that some aspects of hosting are getting outside of your control, there are always ways to attain assistance to reduce the stress put on you. There are many ways to partner with professionals to provide exceptional guest experiences. From cleaning to co-hosting, to complete property management, workloads can always be eased with professional assistance.

Confronting the inevitable, a booking from a demanding guest, doesn’t have to be negative. With an informed approach, hosts can learn and benefit from the interaction. On the other hand, if you’re a person that doesn’t want to deal with difficult guests, going with a professional and hiring an Airbnb property manager is the other alternative. Property managers can assist you by taking complete control of your listing or help out on an ad hoc basis, depending on your particular needs. A team of Airbnb experts managing a property is the perfect way for owners to experience the income from short-term rentals without having to deal with the day-to-day guest.