About Zodiak
Our aim is to provide property investors with the highest return possible in real estate
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We focus on quality above quantity as this is the only way we can keep receiving amazing reviews from guests and maintain our hard earned SuperHost status on Airbnb. Great reviews means more exposure for our managed listings, giving our clients the income and occupancy rates that are only possible with outstanding management.
Born and bred in Auckland
We have become Auckland City’s premium Airbnb short-term rental management choice for clients wanting to make the most out of their investment property. Founded by property investor Stefan Nikolic after he listed his own property on Airbnb for a gross yield of around 11.5%, Zodiak Management has honed and perfected the art of this new form of property investing over years of trial and error to set the industry benchmark in quality of service provided to both property owners and short-stay guests. To read more about Stefan's Airbnb journey and how he got started as a property investor, then please read this blog post.
Meet the team
Why Choose Zodiak
Most management companies allow guests to pick up your key from a lockbox on the street. This poses an enormous security risk and building managers sometimes remove these lockboxes without warning.
At Zodiak, we have central check-in stations located around Auckland city where guests pick up their keys before arriving to the property 24/7. Guests cannot access the keys without receiving the code to get into the check-in station first, keeping the keys to your asset safe and secure. We also employ check-in staff that can offer guests a personal concierge check-in as an optional service.
Our hard work and dedication to quality has allowed us to achieve SuperHost status on Airbnb, and we are proud to say that we are the only Airbnb management company to do so in Auckland.
We are also part of Booking.com's Partner Program which is similar to Airbnb’s SuperHost status. Again, this is due to the excellent reviews we receive from guests and this gives our managed listings more visibility online converting to higher occupancy rates for your property
The Zodiak Difference
24/7 Guest Services
Our Guest Experience Team works 24/7, and their average response time to guest messages and calls is less than 10 minutes. This helps our listings rank higher online than competitors and get you more bookings.
Multiple Check-in Options
Guests can check-in 24/7 using one of our self check-in methods, meaning your property is Business Ready which increases demand for your listing. Guests can also choose a personal concierge check-in if they prefer a more personalised experience.
Restocking High Quality NZ Products
For our amenities providers, we only use eco-friendly NZ brands which guests will love. We also supply the linen and towels for your property so you don’t have to worry about stocking up on sheets or about what happens if there is a stain.
Client Communications
We pride ourselves on excellent and fast communication as we understand your time is valuable. All clients are invited to a private WhatsApp group, and our team is reachable by you or a building manager 24/7 in case of emergencies.
Security
We have an exhaustive guest vetting procedure which helps us reduce the chance of an unwanted guest at your property. Only once guests have completed their online check-in and their identity has been verified do we give them access to the keys.
Experienced Team with Proven Results
Over $20M earned for clients; 75% occupancy rate on average throughout the year; 30-50% higher rental income on average after all fees compared to long-term rental; industry experts and respected brand in the NZ short-term rental space.
Zodiak Guarantee
If we don’t perform and get you bookings, then we don’t get paid. We align ourselves with your goals which keeps us working hard every day. To back this up, we guarantee you’ll get your first booking within just 7 days of going live or we’ll book it ourselves!
Live for Bookings in 5 Days
We’ve streamlined the onboarding process to get your listing live as soon as possible and start building 5 star reviews from day one. Once your property is furnished, we’ll pick up the keys and have your listing bookable on multiple platforms within 5 working days or less.
Zodiak Housekeeping Team
We hire our own Housekeeping team and hold them accountable with SuperHost level KPIs and service achievement bonuses. To double-check quality, a Manager or Supervisor will do an additional inspection after every clean.
Digital Lockboxes
We have invested in the best digital lockboxes on the market to make sure the keys to your most valuable asset remain safe. This allows us to track when keys are taken by who by assigning unique pin codes for every different guest. We only hand out key codes to guests once they’ve gone through our security vetting process and had their identity verified.
Zodiak Booking Website
We use all major online booking platforms such as Airbnb, Booking.com, Expedia, VRBO, Homes and Villas by Marriott, Trip.com, and many more for maximum exposure. Our own direct booking website generates even more demand on top of this only for Zodiak’s properties, resulting in higher nightly rates compared to competitors.
Quality Tech Stack
We invest only in the best software to help us manage your property, giving you the benefit of smooth operations and no costly mistakes such as double bookings or missed cleans. We have even built our own reporting software which allows us to create accurate monthly reports and process client earnings at the start of every month - on time, every time.
“Fantastic service by Zodiak and a great website.”
“I have handed over my Auckland CBD apartments to the Zodiak management team this year and can genuinely state that the performance of these apartments has been excellent and due to the tireless hard work of Stefan, Arielle and the Zodiak team. What also impresses me about Zodiak is their interest in working closely with me and respond to various requests regarding marketing strategy and apartment configuration and styling. Zodiak you guys rock!”
“It's an absolute pleasure working with Stefan. He is highly motivated, driven, enthusiastic and has a work ethic that is hard to find these days. His response time is always quick, helpful and efficient. Our business is flourishing thanks to Stefan. Highly recommend Zodiak - outstanding !”
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