A guide to Airbnb refunds

Ah, the time has come. Despite your hard work and best intentions, your guest has asked for a refund. So what are some reasons to offer a refund? And how do you offer one? We answer all your burning Airbnb refund questions!

How to Give Guests More Certainty When Booking

Following the recent Auckland lockdown, there appears to be an increase of wariness from Airbnb guests when planning new trips. Many guests want to double check refund policies with hosts in case they are unable to travel while others leave booking accommodation to the last minute to avoid needing to cancel. With this, it is … Continued